About
Technical architecture
and operations.
Shiftops works with home service businesses on CRM setup, AI intake, follow-up and integrations. Ricardo leads technical architecture and Jose leads operations. We begin with how work enters your business and who is responsible for moving it forward.
How it works
What we actually do.
01
We diagnose your operation
We map your intake sources, assignment rules and handoff gaps with the people doing the work. Your inquiry and discovery brief give us a starting point for that conversation.
02
We agree and build the scope
We define deliverables, tool access and responsibilities, then configure the agreed CRM, communication or website workflow and test realistic exceptions.
03
We hand it off and train your team
We document the configuration and walk your team through normal work and exceptions. Account ownership, licensing and ongoing support are defined in the project scope.
The team
The people behind Shiftops.
Ricardo Castellano
Technical Architecture Lead
Ricardo leads technical architecture at Shiftops, with a focus on CRM data structure, API integrations and business automation. He translates intake and handoff requirements into a defined implementation scope.
Jose Alarcon
Operations Lead
Jose leads operations at Shiftops. He coordinates the working process around client requirements, project handoffs and the people responsible for running the system.
Where we serve
We work nationwide.
We deliver remotely across the United States. These regional guides explain proposed workflows and practical service-area considerations; they do not represent local offices.
Ready to fix your operation?
Tell us about your business and we'll tell you if we can help.
Get in touch